COVID-19

COVID-19 Update

The safety, comfort, and well-being of our guests and team are our main priority.

Therefore, we have acted, in line with the government’s guidance, to ensure that you have a safe and enjoyable stay in one of our Hotels or Aparthotels. For information on current details outlined by the Scottish government regarding COVID-19 please click here.

We have made various changes to ensure the safety of our guests and staff is prioritised and these changes differ depending on each of our Hotels and Aparthotels due to the nature of the business and their property. We’re continuing to deliver the highest standards of cleanliness across our businesses and introducing an increased frequency of cleaning for high touch and communal areas. We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guest’s and staff.

Here are some of the changes we have made

• Housekeeping – To ensure the safety of our guests and staff is prioritised we have decided as many of our competitors have also, to not serve our guest’s rooms or apartments on a daily basis which is traditionally offered but at the end of their stay. If you require any items such as fresh towels or linen then we are more than happy to provide these when required. We do understand that this is not ideal but the changes we have made are only in place to ensure the safety of our guests and staff and our traditional service will be reinstated when safe to do so.
• Cashless – Contactless & credit card payments are only accepted at all of our establishments
• Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.
• You can order via delivery service Apps Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.
• Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.

We understand that in these uncertain times our guests require further flexibility.

We understand that in these uncertain times our guests may need to change their travel plans at short notice. To ensure you have this flexibility we recommend booking direct and selecting our flexible rate.

If you have any questions then please do contact us

Given the high volume of inquiries, it may take longer than usual for our teams to respond